1. The first step is to access to the "Help Me" menu. To do so, while on the main screen of the phone hold the following keys : ALT CAPS H (at the same time).

Note: For Pearl and other Sure-type phones press and hold the ALT key (Bottom left) and type E A C E, for Storm, hold the BACK arrow, and tap the screen in the following areas: TOP LEFT, TOP RIGHT, TOP LEFT, TOP RIGHT.

2. Type the "PIN", "App Version" and "Uptime"

Device PIN:     
App Version:  
Uptime:     
Key Duration:  1 day 3 days 7 days 15 days 30 days

Your key is:  Enter data above.

NOTE: Once you have the key, please continue the steps below.

3. Now simply type the KEY directly into your Blackberry. Nothing will appear when typing. For numbers hold the ALT key when typing. Do not press CAPS when entering the letters (they are lower case letters). Now you should be in the engineers menu - if you are not please try again ensuring the data you entered is EXACTLY as displayed. If you exited your BlackBerry menu at any time please ensure you change the "Uptime" on the form. Navigate to 'OS Engineering Screens.

4. Now scroll down to and select 'Device Info' and then scroll down until you see 'MEP-XXXXX-XXX'

NOTE: This is NOT your unlock code.

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